Terms & Conditions

Each time you visit Urban Massage Studio you agree to follow these Terms and Conditions,
All massage sessions allocate a 5-minute period before the massage for consultation and undressing and 5-minutes after your massage for redressing and discussing future treatment needs, i.e. a clear expectation “hands on service” is for 50 minutes for a 60-minute session.
Please arrive at least 10 minutes prior to your scheduled appointment time, any late arrivals may incur reduced massage time.
Urban Massage Studio reserves the right to update clinic rules, regulations, and pricing at any time.
Your underwear must remain on throughout the Massage. Disposable underwear is available for purchase.
Each therapist will respect your privacy.
Accept that the clinic has the right to refuse service to any client and or UMS member.
All UMS therapists can stop a massage session at any time.
All clients must advise therapists of any medical history, or other physical conditions we should be aware of before we start your massage.
According to Association Guidelines clients must advise therapists of any medical history or other physical conditions including colds and pregnancy before we start your massage; Receiving a massage when unwell may worsen your condition. Please note prenatal massage is NOT performed in the first trimester.
Any client under the age of 18 requires a signed consent form from their parent or guardian at their first visit. Any client under the age of 16 needs a signed consent form and parent/guardian present in treatment room during the massage.

The information that you have specified in this form is Private & Confidential, and as such, will not be shared without your written consent.
Urban Massage Studio complies with the Australian Privacy Laws and our policy is on the UMS websitewww.istdemo.com.au

Reschedule and Cancellation of Appointments

You may reschedule or cancel your appointment up until the close of business the day before your appointment without charge.
Unfortunately, if you have a same day reschedule and or cancellation, this will incur a late cancellation fee of $45
If any Member fails to show for their pre booked appointment, they will charged the full amount of the value of their pre-booked massage appointment.